Venue Operations Lead

Department: Guest Services

Reports to: Venue Operations Manager

Classification: Hourly, Full-time, Regular

Job Overview:

The Venue Operations Lead provides a positive transformative guest venue experience, coordinating all set-up, tear down, and other event details assigned. The Lead coordinates assigned private and public event day-of details and supports assigned private and public event walk-throughs, rehearsals, etc. They are responsible for maintaining Kingwood’s physical venue resource assets in adequate supply and condition.

Duties and Responsibilities:

  • Ensures the set-up team is properly setting up, tearing down, cleaning, and storing event equipment for both private and public Kingwood events
  • Works with the Venue Operations Manager to set weekly schedules for event set up crew based on the needs of upcoming events
  • Assists the Venue Operations Manager in planning/coordinating various aspects of private, public, and special events such as assisting in scheduling food trucks, public performers, and other entertainment add-ons
  • Coordinates with all departments for event set-up needs
  • Keeps inventories and maintains quality of event supplies such as chairs, tables, linens, and signs holders
  • Budgets for setup in coordination with Venue Coordinator and Public Functions Coordinator
  • All other duties as assigned


  • Prolonged periods of continuous standing, sitting, or walking along with occasional stooping, bending, reaching, crouching
  • Ability to lift chairs, tables and equipment weighing up to 50 pounds on a repetitive basis
  • Must be able to move around garden in all weather conditions
  • Ability to work a flexible schedule, including evenings, weekends, or holidays as needed
  • Possess strong interpersonal and leadership skills
  • Ability to work with and supervise diverse staff and volunteers
  • Must be goal-oriented, flexible, and adaptable to potential unanticipated opportunities
  • Must be able to organize workflows to ensure necessary details are captured and enacted
  • Ability to prioritize work amongst competing set of tasks
  • Ability to multitask and think on your feet
  • Follow all health and safety regulations


  • A high school diploma or higher is required
  • Previous supervisory experience is required
  • Previous guest services, hospitality, or customer service experience required
  • Previous wedding and event setup experience preferred
  • Willingness to follow all health and safety regulations
  • Must have a valid Ohio Driver’s License
  • Must pass a background check
  • Must pass drug test

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