Department: Guest Services
Reports to: Director of Guest Services
Classification: Hourly, Non-exempt, Part-Time, Seasonal
Job Overview: The Weekend Host ensures a positive transformative guest experience during weekend operations. The Host serves as a “manager on duty,” making sure the smooth execution of weekend operational tasks and while engaging with guests. The Host directly assists Guest Services department activities and coordinates with other departments as the need arises to maintain high standards of guest satisfaction, while acting as the main point of contact during their shift.
Duties and Responsibilities:
- Ensures a high standard of guest service, maintaining a positive and welcoming environment
- Responds promptly and professionally to guest concerns, resolving complaints while supporting staff and Kingwood’s policies and procedures
- Make change for the Welcome Desk or Gift Shop as needed
- Coordinates with Guest Services teams such as custodial, venue operations, and admissions, as well as other departments, to ensure seamless guest experiences
- Address any weather-related emergency issues according to policies and procedures
- Check in with any staff or volunteers onsite throughout the shift and provide help, as needed, including filing a vacant, essential position
- Communicate and document any issues or concerns arising during shift with supervisor
- All other duties as assigned
Requirements:
- Ability to work a flexible schedule including weekends, evenings, and holidays as needed
- Prolonged periods of continuous standing, sitting, or walking along with occasional stooping, bending, reaching, crouching
- Must be able to move around garden in all weather conditions
- Possess strong customer service skills
- Possess strong interpersonal and leadership skills
- Must be flexible and adaptable to unanticipated situations
- Must be able to organize workflows to ensure necessary details are captured
- Ability to prioritize work amongst competing set of tasks
- Ability to relate, work with, and manage people of all ages, diverse backgrounds, skills and abilities
- Possesses communication (verbal and written) and interpersonal skills, including effective conflict and problem resolution skills
- Ability to collaborate across functional areas and departments
- Demonstrated ability with computers, Microsoft Office programs, and point-of-sale software solutions
Qualifications:
- A minimum of high school diploma or equivalent required
- A minimum of 5 years with hospitality, customer service, or related experience required
- A minimum of 1 year of customer service management experience preferred
- Must have a valid Ohio Driver’s License
- Must pass a background check
- Must pass drug test
Send resume and cover letter to [email protected]