Retail Supervisor

Retail Supervisor

Department: Horticulture

Reports to: Director of Horticulture

Classification: Hourly, Full-Time, Regular

Job Overview: Kingwood Center Garden’s Retail Lead ensures positive transformative shopping experience for each Garden Shop customer, creating an immersive shopping atmosphere. This is accomplished through high quality and excellent merchandise presentation and customer engagement and service. The Retail Lead is responsible for the operations and staff of the retail sales floor.

Duties and Responsibilities:

  • Ensures positive guest engagement, working with front line retail staff to set and maintain high quality customer service standards
  • Hire, train, and supervise the scheduling and work of Garden Shop retail regular and seasonal staff and volunteers
  • Oversees all visual merchandising in retail locations and maintain the quality of retail displays
  • Collaborates with Horticulture staff in the process of plant selection and ordering along with plant maintenance in the Garden Shop
  • Collaborates with Merchandise Lead on hard good product purchasing
  • Instruct educational programs
  • Collaborate in event planning with retail opportunities in mind
  • Attend workshops, seminars, and conferences when budget allows
  • All other duties as assigned


  • Must be able to lift to 40 lbs
  • Willing to work in all-weather environments
  • Ability to work a flexible schedule including evenings, weekends, and holidays as required


  • Minimum of 3 years’ experience with point of sales software, visual merchandising, customer service, inventory management, communication, and a passion for sales
  • Horticultural knowledge and hands on experience with plants is essential for the selection, care, and maintenance of the Kingwood retail plant selection
  • Self-motivated, excellent follow-through with instructions, able to work independently
  • Minimum of High School Diploma
  • Previous retail supervisory experience preferred
  • Previous working experience in a garden center or other type gift shop preferred

 Send resume and cover letter to