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Front Desk Associate, Visitor Services Department

Dedicated in 1953, Kingwood Center Gardens is a cultural and educational center with special emphasis on ornamental horticulture and gardening. The Kingwood mission is “to create beautiful gardens for enjoyment, education, and inspiration”.

Position:

The Front Desk Associates assist all visitors to Kingwood Center Gardens. This is typically a part time, 24 hour a week position.  Front Desk Associates are the “Face of Kingwood” and instrumental in creating a positive experience for our guests—strong customer service skills are a must. This position is required to work some weekends, holidays, and evening shifts. Typical shifts would be from 9am – 5:30pm or from 10:30am to 7pm during peak season months.  This position reports to the Volunteer and Front Desk Supervisor.

 Responsibilities:

  • Maintain a professional attitude and appearance while demonstrating a superior level of hospitality and knowledge to Kingwood visitors.
  • Process ticket sales and membership admittance
  • Provide membership information and solicit membership sales
  • Relay pertinent event details and upcoming points of interest to guests
  • Answer and direct incoming phone calls to the proper channels
  • Help Volunteer staff check in and out for their volunteer shifts
  • Maintain a clean, safe, enjoyable and helpful atmosphere for visitors and staff.
  • All other duties as assigned.

Qualifications:

  • Must have a valid Ohio Driver’s License.
  • Ability to interact effectively, professionally, and courteously with visitors, staff, and volunteers.
  • Ability to relate to persons of all ages, diverse backgrounds, skills, and abilities.
  • Must be able to handle multiple projects or tasks.
  • Comply with a flexible work schedule.
  • A minimum of a High School diploma, or equivalent, is highly desirable.
  • Previous customer service experience is highly desirable.

To respond please send cover letter and resume in care of:

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